Frequently Asked Questions

How Do I Activate My Perk Account?

In order to activate your Perk card, follow this link: https://app.getperk.co/activate , select which card type you wish to activate and follow the prompts.

How Do I Complete A Refund?

If you're curious how to go about completing a refund/reversal, watch this quick and informative video: 

https://youtu.be/vX1Ef8gED1s

What Do I Do If My Card Gets Lost/Stolen?

If you fear a card has been lost or stolen contact us at support@getperk.co to cancel the card.

How Do I Cancel My Perk Card?

To cancel a card contact us at support@getperk.co to verify your account and identify the card you would like to cancel.

How Do I Add/Remove Employees From A Team?

Go to the "Teams" dropdown in your navigation bar, choose "My Teams" and select the team you want to change. To remove an employee, select "actions" and "remove from team". Adding an employee can be done by choosing the "add member" button above the top left of your team’s table.

How Do I Update My Personal Information?

Your personal info can be updated in your account settings. If you need extra support with this, reach out to support@getperk.co or info@getperk.co

How Do I Check My Perk Card Balance?

What Do I Do If My Card Declines?

How Do I Add My Perk Card To Apple/Google Pay?

In order to check your Perk card balance you need to log-in to your Perk account through this link: https://app.getperk.co/auth/sign-in 
Once you have logged in to your account you will be able to see your balance on your dashboard. If you have not activated your Perk card yet, please follow this link along with the prompts to activate your card before checking your balance: https://app.getperk.co/activate

If your card has declined,

1. Log-in to your Perk account and double check the remaining balance, you can look through your transactions and see any previous card declines.
2.  Check The Perk's marketplace for a list of supported vendors and ensure the vendor you are wishing to purchase from is accepted.
3. Double check your PIN (to ensure it was entered correctly), your PIN will be shown on your Employee Dashboard underneath your card balance.

If your card is declined for another reason, please reach out to support@getperk.co 

If you're wanting to add your card to Apple Pay follow this link and watch this video: https://youtu.be/b-iY5usfe3o 
If you're wanting to add your card to Google Pay follow this link and watch this video: https://youtu.be/mtnwC56HAcM
If you run into any trouble or for some reason your card will not add to either service, reach-out to support@getperk.co and we will get back to you!